Shipping policy

Thank you for shopping with Vaeyia. This Shipping Policy explains how we process, ship, and deliver orders placed through https://www.vaeyia.com/. Please read this policy carefully before placing an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days before shipment.

For the purposes of this policy, business days are Monday through Friday, excluding U.S. public holidays. Order processing time is separate from shipping transit time.

Processing times may be extended during holidays, promotional events, or periods of unusually high order volume. If your order experiences a significant delay, we will make reasonable efforts to contact you using the contact information provided at checkout.

2. Shipping Destinations

Vaeyia ships to addresses within the United States and other eligible destinations.

Available shipping destinations and options depend on the shipping address, product availability, and the options displayed at checkout. Not all products or orders are eligible for international shipping.

Please provide complete and accurate shipping information when placing your order and review the available shipping options before completing checkout.

3. Estimated Delivery Time

Estimated delivery time includes both order processing time and shipping transit time.

United States

  • Order processing time: 1–3 business days.

  • Estimated shipping transit time: 6–9 business days.

  • Estimated total delivery time: approximately 7–12 business days.

The estimated total delivery time is calculated by adding the estimated processing time to the estimated shipping transit time. Shipping transit time begins after the order has been processed and shipped.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather conditions, holidays, shipping volume, address issues, or other circumstances beyond our reasonable control.

For destinations outside the United States, where shipping is available, estimated delivery times and shipping options may vary. Please review the shipping information for your destination at checkout.

4. Shipping Fees

All orders shipped within the United States qualify for free standard shipping.

For destinations outside the United States, shipping availability and applicable shipping fees will be displayed during checkout before you complete your purchase.

If shipping fees apply to your order, please confirm the final order total before making payment.

5. Order Tracking

Once your order has shipped, we will send a shipping confirmation email containing tracking information, if available.

Tracking information may not be available immediately after shipment. The carrier's system may require additional time to register or update tracking events.

If your tracking information is unavailable or has not been updated for an extended period, please contact us at hello@vaeyia.com and provide your order number so we can look into the situation.

6. Shipping Carriers and Logistics

The carrier or shipping service used for your order may vary depending on the destination and available shipping arrangements.

Where available, shipping and tracking information will be provided through your order details or shipping confirmation. Unless a specific carrier is expressly identified for your order, we do not guarantee the use of any particular carrier.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout, including, where applicable:

  • Full name.

  • Street address.

  • Apartment, suite, or unit number.

  • City and state or region.

  • ZIP or postal code.

  • Country.

  • Contact information required at checkout.

Incorrect or incomplete information may result in delays, failed delivery, or returned packages.

If you discover an error after placing your order, please contact us as soon as possible at hello@vaeyia.com. We will review whether the information can be corrected, but we cannot guarantee changes once an order has entered processing or has been shipped.

8. Delayed, Lost, or Missing Packages

If your package is delayed, cannot be located, or is marked as delivered but you have not received it, please contact hello@vaeyia.com and provide your order number and tracking information, if available.

Depending on the circumstances, we may ask you to:

  • Confirm the shipping address used for your order.

  • Check your mailbox, front door, or other usual delivery locations.

  • Ask household members, neighbors, property management, or front desk staff whether they received the package.

  • Review the carrier's tracking information or contact the carrier for additional delivery details.

We will review the available information and work with you to determine appropriate next steps. The final resolution will depend on the circumstances and applicable law.

9. Failed Delivery and Returned Packages

If a package cannot be delivered or is returned to the sender, we will review the available shipping information and contact you where reasonably practicable.

If the issue results from an incorrect or incomplete address provided at checkout, refusal of the package, or another reason attributable to the customer, additional shipping fees may apply if reshipment is requested. Any applicable fees will be communicated before reshipment is arranged.

If the delivery issue was caused by an error on Vaeyia's part, we will review the circumstances and determine an appropriate resolution.

10. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If an item arrives damaged, defective, or different from the item you ordered, please contact hello@vaeyia.com as soon as possible.

To help us review the issue, please provide the following information:

  • Your order number.

  • Clear photographs showing the item and the issue.

  • Photographs of the packaging, if needed.

  • A brief description of the problem.

We will review the information and work with you to determine an appropriate resolution in accordance with our Return and Refund Policy and applicable law. If the issue was caused by us, we will cover the applicable return shipping costs.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at hello@vaeyia.com and provide your order number.

We will review your request, but we cannot guarantee that changes or cancellations will be possible once processing has begun or the order has shipped.

If an order is canceled after payment, any applicable refund will be returned to the original payment method. The time required for the refund to appear may vary depending on your payment service provider or financial institution.

12. Contact Information

If you have any questions about shipping, delivery, tracking, or your order status, please contact us.

12. Contact Information

If you have any questions about shipping, delivery, tracking, or your order status, please contact us.

Store Name: Vaeyia

Website: https://www.vaeyia.com/

Business Address: 5410 NW Emblem St, Port Saint Lucie, FL 34983, United States

Customer Support Email: hello@vaeyia.com

Customer Support Phone: +1 303-555-9403

Customer Support Hours:

Monday–Friday: 9:00 AM–6:00 PM Eastern Time (ET)

Saturday–Sunday: Closed